Creating Teams

Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents.

To create a Team:

1. Using the Flow domain provided, access the interface with manager credentials.
2. Click Setup in the left-hand menu to expand the section.
3. Click Teams.
4. Click +New located at the bottom left of the skills list.
5. Enter the name of the Team in the Description text box.
   
    
6. Click the Save button.

Related articles

• Page:
  Adding Agents
• Page:
  Creating a Queue
• Page:
  Setting up Phone Numbers
• Page:
  Adding Users
• Page:
  Adding Skills