Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents.
To create a Team:
- Using the Flow domain provided, access the interface with manager credentials.
- Click Setup in the left-hand menu to expand the section.
- Click Teams.
- Click +New located at the bottom left of the skills list.
- Enter the name of the Team in the Description text box.
- Click the Save button.
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