Answer an Incoming Call
Simply lift the handset to answer incoming calls or press the speakerphone button. After answering you can:
• Put the call on local hold
• Transfer the call
• Put the call on or off speakerphone
Place an Outbound Call
Outbound calls require an exit code of ___ to access an outside line. Outbound calls must include the exit code + the 10-digit phone number in this format: X -503-764-4300 .
Note: Calls can also be placed as -1-503-764-4300, however the US country code is not required.
- Dial the number, then press the Dial softkey or speakerphone button. – or –
- L ift the handset or press the speakerphone button and then dial the number.
Transfer a Call
1. During a call, press the Transfer key. This will place the call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring answers, consult with them about the call. Press Transfer again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring to **<extension#>.
Checking Voicemail
1. To check your mailbox from your phone, press the Messages button. If you wish to check your messages from another NocTel phone, dial *98 on the keypad.
2. F ollow the menu prompts to access your voicemail.
Call Hold
Call hold is used when you want to place a call on hold and go back to the call from the same phone .
To hold a call: press either the Hold button or soft key during an active call. The call appearance light will blink red. To retrieve the call, press the call the Hold button again, or Resume , or the blinking line button.
Note: The hold feature applies only to the local phone. Held calls can only be picked up from the extension they were placed on hold from. If you wish to pick them up from another extension, use the “Transfer a Call” feature.
Redial
To redial p ress the right arrow pad key twice. This only applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be view and redialed from the following:
- P ress the down arrow pad key to view missed calls .
- Press the right arrow pad key to view placed calls.
- Press the left arrow pad key to view received calls
Handset Volume and Ringing Volume
To adjust the handset volume, press the – or + buttons to the left of the number pad while the handset is off hook (lifted).
To adjust the ringing volume, press the – or + buttons while the handset is on hook (in the cradle).
Note: If the phone has been reset, the volume settings will also be reset and you will need to adjust them again.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone, you do not need to dial an exit code to access an outside line before dialing 9-1-1.
Initiating a Local Conference Call
1. Establish your first call.
2. P ress the Conference soft key; the party you have been speaking to will be put on hold and you will hear the dial tone.
3. Dial an additional contact and wa it for them to answer so you can notify them that you are bringing them into a conference call.
4. P ress the Conference soft key again; all parties are now on the call.
Note: If the party doesn’t answer or doesn’t want to participate in the conference call, press “End Call” and you will be returned to the original caller.
Do Not Disturb
1. Press the Home key.
2. Use the arrow keys to scroll through and select DND . The Do Not Disturb icon will appear on the screen to confirm that Do Not Disturb is enabled.
3. To turn off, follow the same steps as above. The Do Not Disturb icon will disappear when it is disabled.
Forwarding Calls on an Extension
1. With the handset on the hook dial *72 followed by the 10-digit number. (*72XXX.XXX.XXXX)
2. Press the dial soft key. The phone will produce two ascending tones and end the call. Forwarding is setup.
After the initial setup, use
*73
to deactivate forwarding.
Note: You can use *72 alone to enable forwarding again to the same number that you previously entered.