A list of common functions For the Go2 Desktop App
Placing a Call:
- Enter the Telephone number in the “Enter a name or number” field. Or use the dial pad.
- Click the green phone icon button next to the field
Placing a Call on Hold:
- Click the gray pause button the call options bar
Muting the Call:
- Click the gray microphone icon button in the call options bar
Ending a Call:
- Click the red phone icon to end the call.
Transferring a call:
- Click the gray transfer icon button in the the call options bar. The caller will be placed on hold.
- In the new “endter a name or number” text field enter an account extension number.
- Click the Transfer Now button to send the call to the selected extensions. Or click the down arrow button next to the Transfer now button and select “Call First”. This will allow you to do an attendant transfer, so you can talk to the party before transferring the call. Click transfer now to complete the transfer.
Call History
- Clicking on the call history button (Clock) will show your recent call, the history is searchable and can be filtered (all,incoming calls, missed calls, etc) using the drop down box next to the search filed.
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