Additionally, Supervisor users have a set of management codes that can be input to their extension to assist or monitor Agents.
SUPERVISOR CODES | |||
Code Description | Code | Confirmation Tone | Action |
Barge | 02 + Extension Number (*02xxx) | Tone + “SIP” | Dialer joins the extension’s existing call in a conference. |
Monitor | 06 + Extension Number (*06xxx) | Tone + “SIP” | Supervisor can hear the ongoing call but cannot speak to the callers. |
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