Managing this info becomes increasingly vital when an account covers multiple locations or buildings with different street addresses. In the NocTel system, an e911 address is associated with a phone number. Once the address is provisioned to a number it can be assigned to any extension using the emergency widget located on each extension’s options page. If your account has only one emergency address, a default address for the entire account can be added to the general setup section located under Account Preferences.
It is imperative that account administrators take the time to ensure they have not only added the correct addresses to the account but that they are linked to the correct devices as well. e911 information is used by emergency authorities to dispatch - a wrong e911 address associated to an extension placing a 911 call could result in assistance arriving at the wrong destination exacerbating emergency situations.
NocTel provides a feature which allows you to check and verify the 911 address associated with an extension directly from the handset. Dial *11 and our systems will inform you of the address that will be reported to dispatch in a real emergency. As an added bonus, NocTel will also send a test notification to the emergency contact on file, so you can ensure your notifications are properly received by the parties that may want it.
Configuring e911 Email Notifications
You can add multiple contacts, separating each with a comma and no spaces. |
Configuring an e911 Address to a Number
Once you click submit, the request to link the address to the number is sent to our team. The NocTel team then provisioned the address to the number; this process is usually completed within 60 minutes of receiving the request.
An address only needs to be linked to one number within the account. If you have multiple numbers that are used at the same e911 address, the address only needs to be linked to one number! |
Using a Provisioned e911 Address
Once an address is provisioned to a number, it can be assigned to any extension within the account. Assigning the emergency address to an extension is independent of the assigning an extension's caller ID.
Assigning a Default e911 Address for an Account
If the devices within your account are located at the same physical emergency address, you can use the following method to set a default emergy address for the account, once an address has been provisioned.
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