Within the Supervisor Home view, the Supervisor users can see relevant Agent information at a glance. Online Agents are displayed with stats that include:
Agent's Photo
Agent’s Name
Agent’s Connected status:
X indicates that the agent has note connected to an extension.
A circle indicates the user is connected to an extension.
Agent’s Availability status
Agent’s ID number
Running counter of how long Agent has been in their current status
Beth has been Available for almost 4 hours (but is not connected to an extension) and Kyle has been at Lunch for almost as long...
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