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- Disconnect the NocTel Fiber lead Ethernet cable from your home router.
- Connect the NocTel lead Ethernet cable directly to your computer's network port/jack.
- In your computer network setting, ensure Wi-Fi is off, and you are connected to the Ethernet option.
- Open a browser and check the connection by navigating to a website or performing a google search.
- Possible Outcomes:
- Being able to navigate to a website by bypassing your home router would indicate that there is an issue with the router, and NocTel Fiber's services are operating.
- Not being able to navigate to a website when the home router is bypass might point to a service affecting issue at NocTel FibeFiber
STEP 4: Check NocTel Fiber's Status.
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