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Additionally, Supervisor users have a set of management codes that can be input to their extension to assist or monitor Agents.

Info

title	NOTE

These call functions are not enabled on accounts be default. if you would like to enable them please reach out to support.

SUPERVISOR CODES
Code Description	Code	Confirmation Tone	Action
Barge	02 + Extension Number (*02xxx)	Tone + “SIP”	Dialer joins the extension’s existing call in a conference.
Monitor	06 + Extension Number (*06xxx)	Tone + “SIP”	Supervisor can hear the ongoing call but cannot speak to the callers.

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