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  1. If the primary routing is not already created, create a virtual extension using steps 1 – 5 in the previous section and use the Numbers menu in the control panel to route a number to the extension. 
  2. Click Edit in the Inbound Behavior widget of the extension.


  3. For Step #1 select Adjustable Toggle from the drop-down list.
  4. For Which Toggle? Select the pre-made toggle. Night Mode in our example.

     
  5. Click the radio button next to “Load the toggle into a variable:“ and assign the variable a name, for our example we will be using Night as the variable.

     

    Info
    titleImportant Note

    When using variables it is important to note the case and limit the variable to one word without spaces.

    Variables are limited to a MAX of 8 characters.  

  6. For Step #2 select “Perform Next Step Only If…" from the drop-down list.
  7. Inside the actions for “Perform Next Step Only If…” locate the option box after AND Variable. For the first box enter the toggle variable that was entered in Step #1. Make sure that capitalization matches. In our example this is Night.


    Info
    titleImportant Note

    When using variables in the "Preform Next Step Only If.." action make sure that the case matches with the variable in the Adjustable Toggle step.

     

  8. Use the next two drop-down lists to select the best choices to match with the logic of the routing you are creating. For our example, if the variable does equal Off we want the routing to perform the task ring a hunt group. So we set the two drop-down list boxes to DOES and EQUAL.

     
  9. For the last box in the AND variable line type in the status that the toggle should be in to perform the subsequent tasks. This should be either On or Off. For this example, we are looking to see if the night mode toggle is Off.


    Info
    titleImportant Note

    The "Off" or "On" variable much be capitalized ("on" or "off" will not work).

  10. Set Step #3 to the action that the call should perform if the outcome to the setting created in Step #2 is true. In this example, we are having the call ring a Hung Group for 24 seconds. You can use the “and also” action to link together several actions the routing should perform if the criteria is true.

     
  11. Once the steps for what happens if the criteria in Step #2 is true are set, use the “…Else" action to direct what should occur if the statement is false. In the example shown this is to send the call to voicemail. 

     
  12. Once the call routing actions are completed click Submit to save.

     

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