Page History
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- Access to the Supervisor Home dashboard
- Access to the Monitoring dashboard
- Add, modify, or delete agents:
- Modify agents name and agent ID
- Reset agent passwords
- Modify agentsagent's queue membership
- Modify agent's skills
- Set agent's team
- Change a agentsan agent's current status
- Add, modify, or disable queues
- Set Queue overflow parameters
- Set call escalation/property (SLA) rules
- View Call Logs
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Overview
Content Tools