NocTel Flow Documentation
Page tree

Versions Compared

Old Version 1

changes.mady.by.user Joey Macaluso

Saved on

compared with

New Version 2

changes.mady.by.user Tristan Walker

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Skills are attributes that are assigned to Agents, and the proficiencies of those corresponding skills are used to determine if an Agent is qualified to answer calls from a given Queue. Skills will be used in creating a Queue and should be established first in the interface. Adding and modifying skills is a Manager-level function.

...