Within the Supervisor Home view, the Supervisor users can see relevant Agent information at a glance. Online Agents are displayed with stats that include:
Agent's Photo
Agent’s Name
Agent’s Connected status:
X indicates that the agent has note connected to an extension.
A circle indicates the user is connected to an extension.
Agent’s Availability status
Agent’s ID number
Running counter of how long Agent has been in their current status
- Mousing over an Agent will also show the Agent’s skills and assigned Queues.
Beth has been Available for almost 4 hours (but is not connected to an extension) and Kyle has been at Lunch for almost as long...
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