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Fax Number

A fax line requires a dedicated number. If you do not have a dedicated number in your account, you will need to either port a number to your NocTel account or purchase a new number. 

Virtual Fax or Traditional Fax Machine? 

A fax line in NocTel can be set up as either a virtual fax or by connecting a physical fax machine with a Fax Machine Adaptor (FMA):

  • The virtual fax option allows users to send faxes via the NocTel control panel and to receive faxes to an email address. 
  • Connecting a traditional Fax machine requires a FMA to connect to the machine to NocTel. With an FMA connected machine, faxes can be sent and received via the fax machine with options to have received faxes emailed, and faxing form the NocTel control panel. An FMA can be purchased from NocTel by contacting support@noctel.com.

Setting Up a Virtual Fax Extension

  1. Login to the NocTel control panel.
  2. Click on Extensions in the main menu.
  3. Click on the “Add a New Extension” link above the extension list.
  4. Locate the Virtual Extension section and click the Add Virtual button.
  5. On the Extension’s options page click the pencil Icon and give the extension a name and number. Click Save to save the changes.
  6. Locate the Caller ID widget. If the widget is not visible click the Gear Icon at the top right, to unhide management options. Click the icon in the widget and set the Caller ID to match the telephone number you plan to use for the fax extension. 
  7. Locate the Inbound Behavior widget and click the edit link.
  8. On the Inbound Behavior edit page, use the first drop-down box in Step #1 to select Receive a Fax. Leave the option “For which extensions?” to This Extension. Delete the other steps so the Step #2 is left as Select an Action. Click Submit to save the changes. 
  9. Expand the Email Notifications widget by click the icon in the widget. Add email addresses the should receive fax notifications.
    1. If the notification should include a copy of the fax click the first check box.
    2. If the fax should be auto deleted after the notification is sent click the second check box. Make sure you click the first check box if you choose to auto-delete option to ensure you receive a copy of the fax documents. Once deleted they can note be retrieved.  

Setting Up a Fax Extension Using a FMA

  1. Login to the NocTel control panel.
  2. Click on Extensions in the main menu.
  3. Click on the “Add a New Extension” link above the extension list.
  4. Locate the Fax Machine Adapter section and click the Add Device button.
  5. On the Extension’s options page click the pencil iconand give the extension a name and number. Click Save to save the changes.
  6. Locate the Caller ID widget. If the widget is not visible click the Gear Icon at the top right, to unhide management options. Click the >icon in the widget and set the Caller ID to match the telephone number you plan to use for the fax extension. 
  7. Locate the Preference for Fax Adaptor widgetand click the >icon to expand it. Enter the FMA’s MAC address in the space provided. The MAC address is a 12-character alphanumeric code on the bottom of the FMA. The MAC must be entered with no spaces or dividing characters (periods, commas, etc.). Click Associate to save the MAC address.  
  8. Expand the Email Notifications widgetby click the icon in the widget. Add email addresses the should receive fax notifications.
    1. If the notification should include a copy of the fax click the first check box.
    2. If the fax should be auto deleted after the notification is sent click the second check box. Make sure you click the first check box if you choose to auto-delete option to ensure you receive a copy of the fax documents. Once deleted they can note be retrieved. 
  9. Connect the FMA to power using the adaptor and to an active network using the WAN port. Connect the FMA to the fax machine using the Phone 1 port. The LAN/PC must be left unused. If the device was already connected reboot it. The device status will change to enabled once connected. 

Routing the Fax Number to the Extension

  1. Login to the NocTel control panel.
  2. Click on Numbers in the main menu.
  3. Locate the number form the list of numbers and click on it to open the number’s option page.
  4. On the Number tab, use the Route to Extension dropdown box to route the number to the correct extension.
  5. Click Submit to save the change.