Web-based portal
Flow leverages a web-based front end portal for consistent access across workstations and mobile
NocTel Flow
Contact center solution
Manage your entire Contact Center from phone lines to agents
FEATURES
Key features of NocTel Flow
In addition to common contact center features, NocTel Flow includes
Mobile Friendly
Web interface ensures users can access Flow where there is reliable internet connectivity freeing users and enabling them to be more available and responsive.
Agent Flagging
Support agents better with agent flagging for supervisor assistance.
Robust Documentation
Comprehensive public knowledge base to provide practical, up-to-date guidance on Flow operation, best practices, and troubleshooting.
Customizable Interface
Curate relevant data for each user to streamline efficiencies and make sure the right people have the right information always.
FLOW FEATURE
Customized displays with your most relevant information
With Flow’s Spark Lines feature, defined metrics will always be displayed to the relevant users
What metrics to display and to whom can be selected ensuring the right individuals know the right information at all times.
NOCTEL FLOW
Management Features
Create management groups for use within users, agents, and queues
Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents
Define new skills and skill proficiency
Skills are attributes that are assigned to Agents and be used in creating a Queue
Exclude or include agents to queues as skill set and operations require
Proficiencies of corresponding skills are used to determine if an Agent is qualified to answer calls from a given Queue
Teams are a great way to group users meaningfully for Managers and Supervisors to oversee and monitor groups of Agents
Skills are attributes that are assigned to Agents and be used in creating a Queue
Proficiencies of corresponding skills are used to determine if an Agent is qualified to answer calls from a given Queue
PRICING
Flow Pricing
All features are available to all accounts regardless of the size of your organization
Flat pricing per agent per month
Bulk rates available
No plan tiering
$100
Per agent / month
$85
Per agent / month
Call Us
For pricing
*NocTel handset fees also apply
VoIP Hardware
NocTel supports most SIP-compliant devices, although we recommend the following hardware for the best results with our services.
TRY IT OUT
Ready to start?
Find out how your contact center can benefit by going with the Flow