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Read. Learn. Connect.   

Contact Center Attrition – Retention Through Gamification (Part 2 of 3)

Contact Center Attrition – Retention Through Gamification (Part 2 of 3) / November 15, 2017

In the previous article we bring the uncomfortable truth that is employee attrition forward. We’ve acknowledged it’s a problem – to what degree varies with the organization and how it […]

Contact Center Attrition – Understanding Motivation (Part 1 of 3)

Contact Center Attrition – Understanding Motivation (Part 1 of 3) / November 3, 2017

Supervisors and managers of contact centers are no strangers to the dreaded A-word attrition. Contact center work as an agent takes a strong position on the list of occupations that often […]

Announcing NocTel Flow – Your Choice Contact Center Solution

Announcing NocTel Flow – Your Choice Contact Center Solution / October 18, 2017

After a long period of research and implementation NocTel has completed the initial release of Flow, our cloud-hosted contact center solution for businesses and organizations – you might’ve noticed something […]

Planning for Dial Plans

Planning for Dial Plans / September 6, 2017

We use them every day and if you’re a business you likely have one set up, though what a dial plan actually is and what it accomplishes is something many […]

Homer – A Better Way to Debug SIP

Homer – A Better Way to Debug SIP / June 26, 2017

If you work in IT support or infrastructure, you may already be familiar with a wire capture tool like Wireshark for diagnosing the many problems that can occur. With VoIP […]