In today’s marketplace, your customers operate 24 hours a day. Does your business have the size and service you need to keep up with them? For reasons of pure overhead, most small businesses are not in a position to answer customers’ inquiries around the clock. Unfortunately, missing even a single call could cost you an important account.
If you own a small business and have limited staff, it’s time to think about NocTel’s answering service. An efficient answering service is exactly what small businesses need to compete with their larger rivals in a world of “always on” customer service.
Let’s look at some of the key benefits:
Customers Know They Can Rely on You
If someone has a problem with your products or services, how long will it take them to learn about a solution? Although nobody likes having to call support, the availability of immediate answers is taken for granted by many customers. With an answering service, customers will know your brand is always there to support their needs, making it less likely they’ll look for alternatives.
Customers Keep Moving Through the Sales Cycle
In many industries, especially in the B2B space, customers often place a call to get information about how your solutions might help them. They are unlikely to spend time and effort trying to connect if the first opportunity fails, so an answering service keeps them from slipping through the cracks. That could contribute thousands to your bottom line in every quarter.
Calls Contribute Valuable Data to Your Improvement Efforts
When your business can field a higher volume of calls, you have the opportunity to get more information about your customers’ needs. This is exactly the kind of data the fuels continuous improvement and gives you the opportunity to capitalize on your enterprise’s unique strengths. Consider an answering service part of your optimization and cost reduction efforts!
At NocTel.com, we offer all of the following answering services:
With a plan customized to your needs, NocTel’s services integrate seamlessly into your customer retention strategy. Our professional, experienced and courteous customer service professionals will go the extra mile to learn about your business and understand the best way to connect with your callers. This eliminates the need for expensive and time-consuming internal hiring.
Call or email our team today to discuss how we can help.