VoIP Telecommunications for Business
The primary features of the Internet are its utility as a communications medium, and the well-engineered nature of the Internet Protocol (IP). It stands to reason some of the most valuable services being made available through IP communications are for voice. These services are collectively known as VoIP or Voice over Internet Protocol.
Because VoIP services are engineered to take advantage of Internet protocols, they can be marshaled, deployed and managed just like data networking services. This provides a flexibility with nearly unlimited range. Everything that makes data networking more resilient and more reliable using Internet protocol improves voice communications on a one to one equivalency.
Many of the VoIP industry’s leading companies make services available in a comprehensive package including standard options like a control panel and answering services and include other options at minimal charge that previously would have required additional equipment and considerable additional cost.
The reason these kinds of services are so much easier to make available now is because voice services and data services can be combined into programmable options. An answering service, for example, from a programming and data engineering standpoint is no different than an e-mail relay and autoresponder. In fact, adapting the e-mail version to voice is likely the best way to build such a system because of the nature of the communications process. Whether e-mail or voice, it’s all simply ones and zeroes. For the Voice over Internet Protocol system, the only challenge is to modify the programming to manage the voice recordings instead of plain text e-mail messages.
Other more complex services like “hunt groups,” where multiple phones can ring at once after being activated by a single call, or programmable IVR Auto-Attendants, which give callers the option to navigate your company via customizable menus, have data engineering equivalents as well. These services can be enormously powerful when combined with other Internet technologies like video conferencing, remote presentations, many-to-many discussion groups and live product demonstrations.
The business world has grown considerably through the use of advanced communications technologies like VoIP, and service providers have built impressive portfolios of standard services alongside many kinds of new offerings that combine the power of Internet Protocols with the wide-ranging flexibility of programmable data management. For most company’s needs, business VoIP solutions offer competitive cost structures and open-ended, customizable capabilities.